Open work orders
41
2 emergency · 9 urgent
Auto-filed to Rent Manager
100%
▲ no manual entry
Avg. time to assign super
4m
▲ from ~3h manual
Intake channels unified
4
Savant · portal · phone · email
Live intake queue — click a ticket to open it
Sort: priority◆
No heat — 14 Hawthorne Ave, Apt 3B
Savant ticket · "radiator cold overnight, elderly tenant"
☎
Water leak under sink — 220 NW 7th St, Miami #512
After-hours call · auto-triaged, super texted
▦
Dishwasher not draining — 9 Clifton Ave, Apt 2R
rmAppSuite portal · photo attached
◆
Hallway light out — 1480 Brickell Ave, FL
Savant ticket · batched for AM route
Savant ticket → Rent Manager
auto · 2:14 AMSavantEmail→ticket: "No heat, Apt 3B, 14 Hawthorne Ave. Tenant called twice."
HYPR AgentClassified Emergency (no-heat). Work order #WO-8841 created in Rent Manager, linked to unit 3B's history.
HYPR AgentAssigned super D. Klein · added to his RM calendar for 7:00 AM · tenant notified by text.
✓ Filed to Rent Manager✓ Super assigned✓ Calendar linked
Work-order lifecycle — every ticket, end to end
Ticket received
Savant / portal / phone / email — one inbox
Parsed & classified
Emergency vs urgent vs standard, per your protocols
Rent Manager work order created
Linked to unit + history — nothing leaves RM
Super assigned + calendar booked
Nearest available super, added to RM calendar
Closed with photo proof
Super uploads completion photo → timestamped on file
ⓘTrained on your own escalation rules — emergencies route immediately, non-emergencies batch for the morning. Everything is created and tracked inside Rent Manager; no third-party portal for your team to babysit.
Work order #WO-8841 — No heat, 14 Hawthorne 3B
Work order #WO-8841
Emergency- Source
- Savant ticket → email parse
- Property / unit
- 14 Hawthorne Ave, Apt 3B (NJ)
- Issue
- No heat — radiator cold overnight
- Tenant note
- "Elderly tenant, called twice"
- Classified
- Emergency (no-heat) — per your protocol
Auto-created in Rent Manager and linked to unit 3B's full history. The radiator element failed once before in Jan 2025 (WO-6190).
Status
Ticket received & parsed
2:14 AM
Work order created in Rent Manager
WO-8841 linked to unit 3B
Awaiting super assignment
D. Klein is nearest + on shift
Tenant notified
auto-text once a super is assigned
✓ Assign to D. Klein (nearest, on shift)
D. Klein covers North Jersey, is on the overnight shift, and is 0.6 mi away. Assigning books him on the RM calendar for 7:00 AM and texts the tenant the window.
ⓘEmergencies route immediately. You can always reassign — the AI proposes, your office can override.
Work order #WO-8842 — Water leak, 220 NW 7th St #512
Work order #WO-8842
Urgent- Source
- After-hours phone call → transcribed
- Property / unit
- 220 NW 7th St, Miami #512 (FL)
- Issue
- Water leak under kitchen sink
- Triage
- Urgent — contained, not flooding
- Action taken
- Nearest FL super (T. Okafor) texted
Caller said the leak is caught in a bucket. Classified Urgent (not Emergency) so it doesn't wake a super needlessly — booked first slot in the morning.
Status
Call transcribed & parsed
Work order created in Rent Manager
Super T. Okafor texted
Morning slot to confirm
✓ Assign to T. Okafor (Miami / FL)
T. Okafor covers the Miami portfolio. Assigning books the first morning slot and texts the tenant the window.
Assigned
Completed
Work order created
Super assigned + RM calendar booked
Tenant notified by text
Awaiting completion photo
super uploads → timestamped proof on file
ⓘWhen the super marks it done with a photo, the work order closes itself and the proof is filed against the unit — so the history is always complete without anyone re-keying it.
R&M budget this month
$104,000
$800/unit/yr ÷ 12 · ~1,560 units
Tracked vs. last year
100%
▲ was 0% — no tracking at all
Portfolios over allocation
1
▼ Bergen Line — routed for approval
Depot pulls logged (MTD)
1,284
item → work order → unit
Spend vs. monthly allocation — by portfolio
allocation = $800/unit/yr ÷ 12 · accountability at the maintenance-director levelDepot drawdown — top items
what's getting used, where to reorder1/2" copper pipe
HD Supply
↓ 38
fast
Boiler circulators
Chadwell
↓ 6
watch
Door locksets
HD Supply
↓ 21
normal
Needs your eye — click to review
$
Bergen Line — 118% of monthly R&M allocation
Maintenance Director: Avi Stern · $44.1k of $37.3k
$
Depot restock — HD Supply · $1,240.00
Marco Reyes (director) · Golden Alpha depot · within allocation
◆
Super pull logged — 1/2" copper pipe ×3
Luis · WO-8841 · 14 Hawthorne 3B · Golden Alpha
ⓘSample data, illustrative. Every item is modeled as Rent Manager inventory and each super pull is tied to the work order and unit it was used on. The budget alarm fires at the portfolio level and routes to the maintenance director — accountability top-down, not micromanaging individual supers. The benchmark is adjustable per portfolio for building age, size, and climate.
Bergen Line — over monthly allocation
Bergen Line portfolio — R&M
Over budget- Maintenance Director
- Avi Stern
- Units
- 560 (Union City)
- Monthly allocation
- $37,333 ($800/unit/yr ÷ 12 × 560)
- Spent month-to-date
- $44,100
- Overage
- $6,767 (118%)
- Source
- RM depot POs + director card spend + logged super pulls
Flagged at the portfolio level — the conversation is with the maintenance director, not a hunt through individual supers.
What drove the overage
✓ Require additional approval before further spend
The overage is one emergency boiler replacement, not a pattern of leakage. Recommend approving the month with a note and watching next month. If Bergen Line runs over again, it re-alarms.
ⓘAccountability is at the maintenance-director / portfolio level by design — we don't micromanage individual supers.
Approved
Trail
Over-budget alarm raised
Driver identified — emergency boiler (capital)
Approved by corporate with note
Re-evaluate next cycle
Depot restock — HD Supply
PO #PO-2207 — HD Supply
Auto-approved- Ordered by
- Marco Reyes (maintenance director)
- Items
- Copper pipe, fittings, 2 water-heater elements (restock)
- Amount
- $1,240.00
- Depot
- Golden Alpha depot (Jersey City)
- Portfolio allocation remaining
- $5,600 of $46,667 this month
Within the portfolio's monthly allocation and a normal restock — clears automatically, added to depot inventory, logged to Rent Manager.
✓ Within allocation — auto-approve
Below Golden Alpha's monthly allocation; clears automatically. Approving adds it to depot stock and posts the PO to Rent Manager.
Received into depot
Completed
PO approved
Received into depot stock
Logged to Rent Manager + portfolio budget
Available for super pulls
Super pull — 1/2" copper pipe ×3
Pull #DP-2231
Allocated- Item
- 1/2" copper pipe (×3)
- Pulled by
- Luis (super, Golden Alpha)
- Depot
- Central Jersey City (shared across portfolios)
- Work order
- WO-8841 — leak repair
- Unit
- 14 Hawthorne Ave 3B
- Portfolio
- Golden Alpha
- Cost allocated
- $84.00
Logged in seconds at the depot (PIN, bilingual). Because it's a shared depot, the pull is attributed by the work order it's tied to — so cost lands on the right portfolio, not just 'Jersey City depot'.
Where it landed
Logged at depot by super
Matched to WO-8841 in Rent Manager
Cost posted to unit & Golden Alpha portfolio
Rolled into Golden Alpha's monthly R&M total
ⓘThe same pull your supers already write down by hand — now tied to the unit and the budget automatically. We expect ~10% won't get logged; capturing the bulk is enough to drive the portfolio numbers.
Accounts monitored
212
across NJ + FL
Buildings
34
water · gas · electric
Anomaly alerts open
1
▼ water spike flagged
Review hours saved
~18h/mo
▲ no manual bill-reading
Consumption monitor — anomaly & leak detection
Last 30 days vs. seasonal norm14 Hawthorne Ave · Water
Daily usage up 280% vs. seasonal baseline — likely leak
+280%
Alert sent
9 Clifton Ave · Gas
Within normal range for the season
Normal
−3%
220 NW 7th St, Miami · Electric
Within normal range
Normal
+2%
1480 Brickell Ave, FL · Water
Within normal range
Normal
−1%
Flagged for review — click to open
◆
14 Hawthorne Ave · Water spike
+280% vs. seasonal baseline over 9 days
ⓘThis is a visibility layer — it flags bills that move beyond their seasonal norm so a leak or billing error gets caught early. Payment, dispute, and tenant non-switch penalties stay with your existing utility partner; we don't duplicate that.
14 Hawthorne Ave — Water anomaly
Anomaly #UA-114 — Water
Alert raised- Property
- 14 Hawthorne Ave (NJ)
- Utility / account
- Water (DEP) · acct ••4471
- Trend
- +280% daily avg vs. trailing season
- Onset
- 9 days ago, sustained
- Likely cause
- Continuous flow — probable leak
The jump is sustained and overnight-present, which reads as a running leak rather than seasonal use. Flagged for visibility — your office and utility partner can act.
What happened
Bills auto-read each cycle
Compared to seasonal baseline
Anomaly detected + alert raised
Handed to office + utility partner
they own the payment / dispute side
ⓘWe surface it; we don't pay or dispute it. The handoff keeps your existing partner's workflow intact while making sure nothing slips by unseen for a full billing cycle.
Violation → cure → close
Mailed notice scanned & OCR'd
DCA / housing letter → structured data
Classified + cure deadline set
30-day window calculated, calendared
Rent Manager work order created
Assigned to super with the violation attached
Re-inspection scheduled
Inspector booked before the deadline
Closed with proof
Photo + sign-off filed against the unit
License & permit renewals
lapse ≈ 6-month reinstatement — flagged at 90 / 60 / 30 days| Property | Type | Expires | Days left | Status |
|---|---|---|---|---|
| 14 Hawthorne Ave (NJ) | Multiple Dwelling Cert. | Jul 18 | 26 | ⚠ Renew now |
| 1480 Brickell Ave (FL) | DBPR Hotel/Apt License | Aug 30 | 69 | Queued |
| 9 Clifton Ave (NJ) | Fire / Smoke Cert. (CSDC) | Sep 12 | 82 | Queued |
| 220 NW 7th St (FL) | BBPR Business License | Nov 04 | 135 | On track |
ⓘBecause a lapse means roughly a six-month reinstatement, the tracker pings at 90, 60, and 30 days out and files the renewal task in Rent Manager — so nothing expires because a letter sat in a pile.
DCA violation — 14 Hawthorne Ave
Violation #V-2207 — DCA
Cure window open- Source
- Mailed notice → scanned + OCR
- Issuer
- NJ DCA (housing inspection)
- Property
- 14 Hawthorne Ave (NJ)
- Cited
- Hallway smoke detector — inoperable
- Cure deadline
- 30 days (calendared)
The letter was read by OCR, classified, and the cure clock started automatically — no one had to open the envelope and key it in.
Cure timeline
Notice scanned & classified
Cure deadline calendared
Create work order + assign super
Re-inspection booked before deadline
Closed with proof
✓ Create work order & assign super
Convert the violation into a Rent Manager work order with the notice attached and the cure deadline on the super's calendar.
Work order created
On track
Work order created in Rent Manager
Super assigned with notice attached
Re-inspection booked
before the cure deadline
Awaiting cure + sign-off photo
ⓘThe whole point: a mailed violation can't get lost between the mailbox and the cure deadline — it becomes a tracked job the moment it arrives.
Accounts past threshold
2
ready to hand off
Packages auto-compiled
2
ledger + lease + notices
Awaiting your approval
2
nothing sent yet
Sent this month
5
to assigned attorneys
Accounts flagged — threshold met · click to review the package
$
9 Clifton Ave, Apt 4L (NJ) — $4,820
2 months past due · 5-mo tenancy · repeat
$
220 NW 7th St, Miami #708 (FL) — $3,560
2 months past due · repeat · broken plan
ⓘThe AI only assembles and routes. Nothing is filed or sent until a person approves it — human-in-the-loop is mandatory on every hand-off.
9 Clifton Ave, Apt 4L — hand-off package
Account 9 Clifton 4L — threshold met
Awaiting human approval- Unit
- 9 Clifton Ave, Apt 4L (NJ)
- Balance
- $4,820 · 2 months past due
- Tenancy
- 5 months (< 6-month flag)
- History
- Repeat — 2nd lapse in 6 months
- Assigned attorney
- NJ portfolio counsel (per property)
Meets your hand-off rule: 2 months past due AND under 6 months' tenancy AND repeat. Ledger, signed lease, and notice history are compiled into one package.
✓ Package & route to assigned attorney
The ledger, signed lease, and notice history are assembled and ready to send to this property's lawyer. Nothing goes out until you approve it — the AI prepares the hand-off, you make the call.
ⓘHuman-in-the-loop is mandatory. The AI assembles and routes; a person approves and sends — protecting against a wrong filing.
220 NW 7th St #708 — hand-off package
Account 220 NW 7th #708 — threshold met
Awaiting human approval- Unit
- 220 NW 7th St, Miami #708 (FL)
- Balance
- $3,560 · 2 months past due
- History
- Repeat · payment plan broken twice
- Assigned attorney
- FL portfolio counsel (per property)
FL property, repeat delinquency with a broken plan. Package compiled and ready for the FL attorney — pending your approval.
✓ Package & route to assigned attorney
Ledger, lease, and the broken-plan record are assembled for FL counsel. Approve to send; nothing leaves until you do.
Sent to attorney
Completed
Threshold met + flagged
Ledger + lease + notices compiled
You approved the hand-off
Sent to assigned attorney
Attorney acknowledged
tracked back into Rent Manager
ⓘEvery hand-off carries your explicit approval — the AI removes the assembling-and-chasing work, never the decision.
Inquiries this week
47
NJ + FL combined
Auto pre-screened
47
▲ against your criteria
Tours booked
19
synced to leasing calendar
Avg. response time
2m
▲ from hours
New inquiry14
M. Rivera — 2BR
220 NW 7th St, Miami
Source: happiness (new leasing platform)
Pre-screen: in progress
A. Goldberg — 1BR
9 Clifton Ave, NJ
Source: website
Pre-screen: queued
Pre-screened9
Qualified
J. Thompson — 3BR
1480 Brickell Ave, FL
Income 3.2× rent · move-in Aug 1
Qualified
L. Cohen — 2BR
14 Hawthorne Ave, NJ
Findigs screen clear
Tour booked19
D. Alvarez — 2BR
220 NW 7th St, Miami
Tour: Thu 1:00 PM
Confirmed + reminder set
S. Friedman — 1BR
9 Clifton Ave, NJ
Tour: Fri 11:00 AM
ⓘThe agent answers inquiries, pre-screens to your income / screening rules, and books tours straight onto the leasing calendar. It does not post ads across platforms — that's intentionally out of scope. Click a pre-screened prospect to see the detail.
J. Thompson — 3BR, 1480 Brickell Ave
Prospect — J. Thompson
Qualified- Unit
- 3BR · 1480 Brickell Ave (FL)
- Source
- happiness inquiry
- Income
- 3.2× rent (meets your 3× rule)
- Screening
- Findigs — clear
- Move-in
- Aug 1 (matches availability)
Auto-pre-screened against your income and screening criteria the moment the inquiry came in — qualified, so it's surfaced for a tour.
Pipeline
Inquiry received
answered in 2 minutes
Pre-screened to your criteria
income + Findigs
Qualified — ready to tour
Tour booked + reminders
Tour booked
Completed
Prospect qualified
Tour slot offered + accepted
Leasing calendar booked
Confirmation + reminder sent
ⓘFaster response and clean pre-screening mean your leasing team spends time on qualified tours, not chasing and filtering inquiries.